Privacy Policy

1. Introduction

SU Luxe Ltd is committed to protecting the privacy and personal information of individuals who interact with our property management services, including tenants, landlords, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in the course of our business operations. By using our services, accessing our website, or engaging with us in any way, you consent to the practices described herein.

2. Information We Collect

2.1 Personal Information from Tenants

Contact Details: Name, address, email address, phone number, and emergency contact information.
Identification and Background: Date of birth, government-issued identification numbers (e.g., driver’s license or passport details for identity verification), employment information, income details, and rental history (including previous landlord references).
Property-Related Preferences: Details about the type of property you are seeking (e.g., residential or commercial, size, location, budget), and any specific requirements or preferences for your rental accommodation.

2.2 Personal Information from Landlords

Contact Details: Name, business address (if applicable), email address, and phone number.
Property Information: Details about the rental property(ies) you own, including address, property type (residential/commercial), size, features, condition, and any associated documentation (e.g., property deeds, insurance details).
Financial and Legal Information: Bank account details for rent disbursement, tax identification numbers (where relevant), and information related to compliance with property regulations and legal obligations.

2.3 Information from Website Visitors

Contact Details: If you submit inquiries through our website, we may collect your name, email address, and phone number.
Usage Data: We use cookies and similar tracking technologies to collect information about how you use our website, such as pages visited, time spent on each page, links clicked, and your IP address. This helps us analyze website performance and improve user experience.

3. How We Use Personal Information

3.1 For Tenant Services

To search for and secure suitable rental properties that match your preferences.
To conduct tenant screening processes, including verifying your identity, employment, income, and rental history to assess your eligibility as a tenant.
To prepare and execute lease agreements, manage rent collection, and facilitate communication between you and the landlord during the tenancy.
To address any maintenance requests, property-related issues, or disputes that may arise during your occupancy.

3.2 For Landlord Services

To market your rental property(ies) effectively, including creating property listings and promoting them to potential tenants.
To screen and select qualified tenants for your property, ensuring they meet the necessary criteria and can fulfill their rental obligations.
To manage the day-to-day operations of your rental property, such as rent collection, financial reporting, property maintenance coordination, and compliance with legal and regulatory requirements.
To provide you with regular updates on the status of your property, tenant occupancy, and any relevant financial or operational matters.

3.3 For Website and General Operations

To respond to your inquiries, provide information about our services, and communicate with you regarding your interactions with SU Luxe Ltd.
To improve our website functionality, content, and user experience by analyzing usage data and feedback.
To ensure the security of our systems and protect against fraud, unauthorized access, or other potential risks.

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

4.1 To Third-Party Service Providers

We engage third-party service providers to assist us in delivering our property management services, such as:

Tenant Screening Agencies: To verify tenant background, credit history, and rental references.
Maintenance and Repair Contractors: To address property maintenance issues and carry out repair work as needed.
Financial Institutions: For rent disbursement, payment processing, and financial reporting purposes.
Marketing and Advertising Partners: To promote our services and rental properties (where you have consented to such marketing).

These service providers are contractually obligated to maintain the confidentiality and security of personal information and may only use it for the specific purposes for which they are engaged.

4.2 For Legal and Regulatory Compliance

We may disclose personal information if required to do so by law, regulation, legal process (e.g., a court order or subpoena), or in response to a valid government request. We will also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others, as permitted or required by law.

4.3 With Your Consent

We may disclose personal information to other third parties with your explicit consent. For example, if you request us to share certain information with a specific entity (e.g., a new landlord or a financial advisor).

5. Data Security

SU Luxe Ltd implements reasonable and appropriate technical, administrative, and physical security measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Secure Data Storage: Storing personal information on encrypted servers and using secure databases.
Access Controls: Limiting access to personal information to authorized employees and contractors who have a legitimate need to access it for the purposes of performing their duties.
Regular Security Audits and Updates: Conducting periodic reviews of our security practices and systems to identify and address potential vulnerabilities.

However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of personal information. You are responsible for taking appropriate precautions to protect your own personal information when interacting with our services (e.g., using strong passwords and keeping your login credentials confidential).

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to:

Provide our property management services to you (e.g., during the term of your tenancy or property management agreement).
Comply with our legal and regulatory obligations (e.g., tax and accounting requirements, which may require us to retain records for a specified period).
Address any potential disputes, claims, or legal actions that may arise.

Once personal information is no longer needed for these purposes, we will take reasonable steps to securely dispose of or anonymize it, in accordance with applicable laws and regulations.

7. Your Rights

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of the relevant information, subject to any legal restrictions or exemptions.

7.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. We will review your request and make the necessary changes, where appropriate.

7.3 Right to Erasure

In certain circumstances (e.g., where the personal information is no longer necessary for the purposes for which it was collected, or you have withdrawn your consent and there are no other legal grounds for retaining it), you have the right to request that we erase your personal information. We will assess your request and comply with it, subject to any legal obligations that may require us to retain the information.

7.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain situations (e.g., if you contest the accuracy of the information, and we need time to verify it). During the restriction period, we will only process the information for limited purposes, such as to protect our legal rights or address your request.

7.5 Right to Data Portability

In some cases, you have the right to receive the personal information you have provided to us in a structured, machine-readable format and to transmit it to another data controller. This right applies where the processing is based on your consent or for the performance of a contract, and the processing is carried out by automated means.

7.6 Right to Object

You have the right to object to the processing of your personal information on grounds relating to your particular situation, where the processing is based on our legitimate interests (except where our interests are overriding). We will consider your objection and cease processing the information unless we can demonstrate compelling legitimate grounds for continuing the processing.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe, as required by applicable law.

8. Changes to This Privacy Policy

SU Luxe Ltd may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will post the revised policy on our website and indicate the effective date of the changes. By continuing to use our services or interact with us after the changes are posted, you acknowledge and accept the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

SU Luxe Ltd
Address: 85 Great Portland Street, Westminster, W1W 7LT, GB
Email: shakil1hussain2@outlook.com
Phone: +44 7877 171593